Meet the DFW team that runs your counter: 1N1 Merchant Solutions, Grand Prairie

It is 12:15 on a Friday. The line is out the door, the ticket printer just stopped talking to the register, and somewhere under the receipts is a processing statement with fees nobody has ever explained to you.

Who picks up the phone?

In Dallas-Fort Worth, for a lot of restaurants and shops, the answer is 1N1 Merchant Solutions in Grand Prairie, and often the owner himself. Their customers rate them 4.8 out of 5, and several have been with them five and six years running.

One guy who decided the counter should just work

Jeremy Perez opened 1N1 Merchant Solutions in 2016 with a straightforward idea: a small business should not need four vendors to take a payment. One team should handle the processing, the point-of-sale system, the printers in the kitchen, the online orders and the training, and that team should answer when you call.

Ten years later, 1N1 serves the DFW community and clients nationwide from 1805 South Carrier Parkway, and it is a member of the Grand Prairie Chamber of Commerce. The company lists hours of 8am to 8pm, with 24-hour technical support behind it. Not a call center in another time zone. The people who installed your system.

What they actually do for you

• Card processing with pricing the company puts right on its services page instead of burying it in a statement.
• POS systems, installed and taught. Track sales, manage tables, watch inventory, run bookkeeping, payroll and filing. They install it and train your staff on it, which is the part most companies skip.
• Online ordering set up so it is smooth for your customer and sane for your kitchen.
• Digital menus on TV screens and QR codes for your site, menus and cards.
• The gear service depends on: kitchen printers, kitchen display monitors and thermal paper.
• Payroll services, plus help finding funds for inventory, a project or breathing room.

Hands-on, in person, wherever you are

Here is what separates 1N1 from the voice on the other end of an 800 number: they show up. In Dallas-Fort Worth they will drive to your business, look at your counter and set it up in front of you. Outside Texas, they fly. Clients across the country get the same hands-on installation, the same walkthrough with the staff who will actually ring up the orders, and the same team on the phone afterward.

That is rare in merchant services, an industry where most owners never meet a human being twice. Ask anyone who has switched processors and then spent a month trying to get someone to answer about a terminal that will not batch out. Working with a team that sits down at your counter is a different experience entirely, and it is the reason business owners describe 1N1 as a game changer rather than a vendor.

What their customers actually say

1N1 holds a 4.8-star rating across 18 Google reviews, and the reviews say more about the business than any sales page could. Two themes run through them: they stay for the long haul, and they pick up the phone.

"Has been servicing us for 5-6 years and have never had a problem! Super quick to respond! Definitely recommend!"
Danielle Marquez

"We've been using 1n1 Merchant as our payment processing company for over five years, and they have consistently delivered reliable, straightforward service. Their pricing is transparent, with no hidden or surprise fees."
Ali Taher, Google Local Guide

"Our experience with 1n1 Merchant Solutions' payment terminal was seamless, making it easy to implement the point of sale software and start accepting payments quickly."
Yonathan Rodriquez

Others praise the hardware and the people by name: "The new POS screen works perfectly and the non-contactless payment screen is very useful for tap to pay" (Sara Jurado); "Luis Cruz was extremely professional and knowledgeable on how the process payments works. It was a smooth transition on getting the right devices for our company. I highly recommend this company" (Alex Rojas); "Flavio was very helpful and patient, very knowledgeable, very good customer service" (jalal alrhal); "Great customer service. Highly recommended for all your merchant services" (martina johnson).

Worth noting for anyone weighing a switch: Jeremy answers his reviews, including the rare critical one, publicly and without excuses. In an industry where most processors go quiet the moment the contract is signed, an owner who replies in public is a good sign about what happens when you call.

Look at what they install

Their own photo wall tells you who trusts them: convenience-store counters with full registers and card terminals, restaurants running kitchen display screens instead of paper tickets, self-order kiosks in the front of house, handheld terminals for table service, and tablet registers with printers on tight countertops. Different businesses, different setups, one team configuring each one for how that business actually runs.

They know your rush because they work it

Look at that list and you can see where this team spends its days: taquerias, restaurants, retail counters and service shops across Grand Prairie, Arlington, Irving, Dallas and Fort Worth. Table management, kitchen printers, digital menus and QR codes are the tools of a business where noon is a war and nothing can go down in the middle of it.

It is why 1N1 built its promise around four things an owner actually feels:

• Actionable insights. Your POS turns a pile of data into reports you can read, so you know where the profit really is and what is quietly eating it.
• Reliability. Tech support you can reach when you need it, day or night.
• Competitive pricing. They know rates are the first thing you compare, and they invite the comparison.
• The right solution. The setup that fits how your business runs, not the one they happen to be pushing this quarter.

Se habla español, and they come to you

1N1 runs a full Spanish-language side of its business, with the same services listed for Spanish-speaking owners. In a region where so many of the best independent kitchens and shops are family-run and bilingual, getting straight answers in the language you do business in is not a small thing.

And you do not have to leave your counter to get started. Send your information and they will come to your business. Or message them on WhatsApp between rushes. For an owner who cannot walk away during service, that is the difference between getting it handled this week and putting it off for another year.

What a first call looks like

Bring your last processing statement. Ask them to read it back to you line by line, then ask what a typical month looks like for your sales mix, who answers when a terminal dies on a Friday night, and how fast a new POS can go live in your dining room. 1N1's position is simple: their rates speak for themselves, and their support shows up. Both are easy to test in one phone call.

If you run a counter anywhere in Dallas-Fort Worth, that call costs you nothing and could change what every sale costs you from now on. And if you are outside Texas, ask them to come to you. They will.

Sources: 1N1 Merchant Solutions' website, its Grand Prairie Chamber of Commerce member listing, its Google Business Profile reviews, and the company's social profiles, read September 19, 2026. Customer quotes are from public Google reviews.